Legal

Terms and Conditions

The terms that apply when you use the TruBlink website and buy our services.

Last updated: 14 September 2026

Welcome to TruBlink. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them together with our Privacy Policy and Refund Policy.

1. Our services

TruBlink provides:

  • web development;
  • app development;
  • SEO;
  • AI automation;
  • professional business email setup, and related hosting and support services.

Service features, pricing, and availability may change at any time without prior notice. The scope of any specific project is the one set out in the quotation, proposal, or invoice agreed with you.

2. Your responsibilities

You agree to:

  • provide accurate and complete information;
  • supply the content, access, and approvals we need to deliver the work on time;
  • use our services only for lawful purposes;
  • not misuse, hack, or interfere with our systems or networks;
  • respect intellectual property rights.

3. Prices and payments

Prices are quoted in US dollars unless the invoice states another currency, and are exclusive of any taxes or bank charges that may apply. Payments must be made according to the agreed pricing and billing cycle. Projects normally begin after the agreed initial payment is received. Failure to complete a payment may result in suspension or termination of the service.

4. Subscriptions and renewals

Hosting, professional email, maintenance, and automation plans renew automatically for the same period unless you cancel before the renewal date. You can cancel at any time; the service remains active until the end of the period already paid for.

5. Refunds and cancellations

Refunds and cancellations are handled in accordance with our Refund Policy, which forms part of these Terms.

6. Delivery and acceptance

We deliver the work in the stages agreed with you. Delivery dates are estimates and may be affected by delays in receiving content, feedback, or approvals from your side. Work is considered accepted once it has been delivered and approved, or once it has been in use without a written objection for a reasonable period.

7. Service availability

While we aim to provide reliable services, we do not guarantee uninterrupted or error-free operation. Scheduled maintenance or unforeseen technical issues may occur, and some services depend on third-party providers.

8. Third-party services

Some services rely on third parties — domain registrars, hosting and email providers, payment processors, app stores, and similar. Their own terms apply to those parts of the service, and fees paid to them on your behalf are governed by their policies.

9. Intellectual property

All content, branding, and materials provided by TruBlink remain our intellectual property unless otherwise agreed in writing. Ownership of deliverables produced for you transfers once the work has been paid for in full.

10. Limitation of liability

TruBlink shall not be held liable for any indirect, incidental, or consequential damages arising from the use of, or inability to use, our services. Where liability cannot be excluded, it is limited to the amount you paid for the service concerned.

11. Termination

We reserve the right to suspend or terminate services if these Terms are violated. You may stop using our services at any time, subject to any amounts already due.

12. Changes to these Terms

These Terms may be updated at any time. The version published on this page applies to orders placed after it is posted, and continued use of our services implies acceptance of the updated Terms.

13. Contact us